Clear Rules. High Standards. Complete Transparency.
The operational terms governing use of the AgentPavilion managed technology platform, speed-to-lead automation engines, website infrastructure, and workflow audit requests.
Commercial Terms of Service & Operational Boundaries
These Terms of Service govern your access to and use of AgentPavilion software platforms, websites, APIs, and speed-to-lead automation workflows. Effective July 2026.
Scope of Technology Services & Software Nature
AgentPavilion provides a cloud-hosted software-as-a-service (SaaS) platform engineered for residential real estate professionals. Services include managed property websites, portal lead webhook ingestion (Zillow Premier Agent, Realtor.com, website forms), automated speed-to-lead SMS and email response workflows, CRM synchronization, and 90-day database reactivation. CRITICAL LEGAL BOUNDARY: AgentPavilion is purely a technology infrastructure provider. AgentPavilion is NOT a licensed real estate brokerage, mortgage lender, escrow service, title insurance company, appraisal firm, or law practice. We do not act as a real estate broker or sales agent, represent buyers or sellers, prepare binding purchase agreements, or offer legal, appraisal, or financial opinions.
Licensed Realtor Supervision & Fiduciary Representation
Subscribers (including independent agents, team leaders, and supervising brokerages) acknowledge that all client representation, fiduciary duties, agency agreements, MLS listing accuracy, and state licensing obligations remain exclusively between the subscriber and the consumer. The subscriber is solely responsible for reviewing and supervising automated messaging templates, prompt verification of property showing dates, and ensuring that all marketing materials and agent identification comply with state real estate licensing commission rules and REALTOR® Association guidelines.
TCPA, A2P 10-DLC & Lawful Inbound Marketing Warranty
Subscribers represent and warrant that all contact data routed into AgentPavilion originates from legitimate, affirmative consumer inquiries (such as portal property requests, website valuation tools, open house registrations, or existing CRM client databases). Subscribers strictly covenant NOT to upload purchased cold lists, scraped telephone directories, or unverified contact databases for automated messaging. Subscribers agree to respect all consumer opt-out requests immediately and agree that any violation of federal TCPA or carrier A2P regulations constitutes grounds for immediate account suspension without refund.
Fair Housing Act & NAR Code of Ethics Covenant
Subscribers strictly agree to operate their websites and lead communications in absolute compliance with Title VIII of the Civil Rights Act of 1968 (Federal Fair Housing Act), the Americans with Disabilities Act (ADA), and Article 10 of the National Association of REALTORS® (NAR) Code of Ethics. Subscribers shall not configure, request, or approve any automated script or workflow that discriminates against, filters, or steers consumers on the basis of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. AgentPavilion maintains zero tolerance for demographic steering and will immediately disable any block or campaign violating Fair Housing standards.
Subscriptions, Fees & Month-to-Month Cancellation
AgentPavilion services are provided on a recurring month-to-month subscription basis at the rates published on our platform ($199 Solo, $399 Team, $699 Scale) unless customized under an enterprise agreement. There are no multi-year lock-in commitments. Subscribers may cancel service at any time prior to the commencement of the subsequent monthly billing cycle via the operations portal or written notification. Setup fees, custom onboarding engineering, and third-party carrier registration fees are non-refundable once implementation work has started.
Proprietary Ownership of Client Data & Intellectual Property
Subscribers retain full and unencumbered ownership of their client contact records, lead databases, CRM notes, custom logos, headshots, and brokerage branding. AgentPavilion retains exclusive ownership of all platform software, algorithms, UI components, code repositories, speed-to-lead sequencing designs, and documentation. Subscribers are granted a revocable, non-exclusive, non-transferable license to access the platform solely for internal commercial business operations during an active subscription.
Operational SLAs & Performance Disclaimers
AgentPavilion targets a 99.9% platform availability service level agreement (SLA) for core routing and webhook ingestion services. However, subscribers acknowledge that third-party infrastructure (including cellular carriers, Twilio SMS networks, MLS feeds, and external CRM webhooks) may occasionally experience latency or outages outside AgentPavilion's direct operational control. We do not guarantee specific real estate closing volumes, transaction counts, commission revenues, or buyer financing approvals. Real estate success remains dependent on market conditions and agent sales competence.
Limitation of Liability & Commercial Remedies
To the maximum extent permitted by applicable law, in no event shall AgentPavilion, its officers, directors, employees, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, real estate commissions, goodwill, or business interruption, arising out of the use or inability to use the platform. AgentPavilion's total cumulative liability for any claim under these terms shall not exceed the total fees paid by subscriber to AgentPavilion during the twelve (12) months preceding the incident giving rise to liability.
Indemnification Covenant
Subscriber agrees to defend, indemnify, and hold harmless AgentPavilion and its affiliates from and against any third-party claims, liabilities, losses, damages, and expenses (including reasonable attorney fees) arising from: (a) Subscriber's breach of real estate licensing laws, agency disclosure rules, or advertising regulations; (b) Misrepresentation of property condition, square footage, or MLS data; or (c) Any violation of consumer protection or TCPA laws arising from subscriber's unauthorized data sources.
Governing Law, Dispute Resolution & Notice
These Terms shall be governed by and construed in accordance with the substantive laws of the State of Florida, United States, without regard to conflicts of law principles. Any dispute arising out of or related to these Terms shall be resolved through good-faith negotiation, followed if necessary by binding commercial arbitration in accordance with American Arbitration Association (AAA) commercial rules. Formal legal notices shall be sent to: legal@agentpavilion.com.